Kacy has a natural penchant for service and operations. She leverages her deep understanding of how most departments operate in combination with alignment and collaboration to ensure success. She is an effective communicator with a reputation for being direct and no nonsense but able to find common ground to ensure success. She is known for her impeccable integrity and reliability with peers, executives, and employees alike and remaining calm under pressure.
Kacy currently serves as Senior Vice President, Customer Experience & Operations where she oversees the company’s service and operational organizations. Her teams provide service and support to more than 1400+ casino customers for both the Fintech, Loyalty and Games divisions accounting for more than thirty different products. Her success or failure significantly impacts the overall value and performance of the company and ultimately drives customer loyalty.
Kacy was appointed by Governor Sisolak to serve as a Commissioner on the Nevada Veterans’ Services Commission and is entering her fifth year of service. Kacy serves on a non-profit board as a Director for the Community Roots Foundation, an organization focused on contributing to the success of a public charter school inspired by the Reggio Emilia philosophy. Kacy also serves on the University of Nevada, Las Vegas, Women’s Research Institute’s Community Advisory Board focused on improving the lives of women and girls through research and education.
In addition to her time with Everi, Kacy’s previous experience includes six years with a gaming operator in their legal and compliance department ensuring their casinos operated within the prescribed guidelines and were compliant with all laws, rules, and regulations. Prior to working in the gaming sector, Kacy spent almost ten years in semi-conductor distribution, as well as a number of years working in facilities management for a prominent private college in California.