Team Motivation: An AI + Human Perspective
Today’s question is, how do we maintain team motivation during turbulent times?
In this blog by Las Vegas based FarsideHR Solutions, we’re going to take a modern approach to this age-old question. First we’re going to ask ChatGPT to summarize the basics. Then we’re going to add human experience and insights.
As a husband and wife CHRO and organizational effectiveness consulting duo, we’ve helped 70+ private and public companies solve for scaling, efficiency, productivity and performance.
Let’s see how AI + human experience tackles this perpetual management challenge.
ChatGPT:
Maintaining team motivation during turbulent times requires a multifaceted approach centered on clear communication, support, and adaptability. Firstly, ensure open and transparent communication. Regularly update the team on the situation, goals, and any changes, fostering a sense of security and trust. Encourage team members to voice their concerns and ideas, ensuring everyone feels heard and valued.
Secondly, reinforce a shared vision. Remind the team of the larger purpose and how their efforts contribute to the overall goals. This can help maintain a sense of direction and collective purpose.
Thirdly, provide support and resources. Offer training, tools, and mental health resources to help the team navigate challenges. Show empathy and understanding, acknowledging the difficulties they face.
Fourthly, promote a positive and inclusive culture. Celebrate small wins and recognize individual and team achievements. This boosts morale and fosters a sense of accomplishment. Encourage collaboration and teamwork, creating opportunities for team members to support and learn from each other.
Finally, be adaptable and flexible. Allow for adjustments in work processes and expectations to accommodate the changing circumstances. By implementing these strategies, leaders can sustain team motivation and resilience, even in the face of turbulence.
Jennifer:
As always, a solid checklist from our AI co-pilot.
Derek:
Of course, it’s missing a lot of context. So much of what goes into maintaining team motivation started way back during the recruiting process for each team member. My default belief is that creating a ‘Theory Y’ culture (that employees want to work, want to take responsibility and do not need much supervision) is best. That starts with screening and selecting who gets through the front door following intentional communication about the needs and interests of both the organization and the employee. A big shout out to Talent Acquisition teams who understand their strategic importance vs. just order taking!
Jennifer:
100%. The ‘deal’ for every organization sets expectations at the beginning of the relationship. Those expectations are either met or not met. A large gap in expectations vs reality creates a massive “I didn’t sign up for this!” mental deficit. And that can create a mental brick. There’s a big difference between working on a factory line, joining the army, working for private equity owned firms or venture capital firms. The deal is just different. If you’re entrepreneurial at heart, don’t join a 150,000 person organization and expect it to change fast.
Derek:
I suppose managing expectations falls under the broad category of ‘culture’ and when we talk about culture, we have to talk about manager consistency and competency. Culture is ‘how we do things around here’ and if we have managers leading with inconsistent or random operating principles, it can add to confusion and the breakdown of trust.
Jennifer:
And when I think of the highest performing and most motivated teams I’ve worked with, the presence or absence of trust has been the #1 differentiator. Some of the most motivated teams were fighting impossible odds to make the organization just survive. Some of the most demotivated teams no longer ‘assumed good intent’ whenever ANYTHING was said (goals, recognition or changes in direction).
Derek:
Which brings up the inconvenient truth – you can be doing everything ChatGPT suggests, but if you misrepresented expectations to people coming in the front door and then some/all managers act in erratic trust busting ways, then you can provide updates, talk about your vision, show support and celebrate wins at every all-hands. But your engagement scores are going to stay stubbornly in the red as people perceive the say/do gap in their day to day experiences. We’ve said it again and again, just focus on Making Managers Awesome
Jennifer:
This is the true change management/culture reset zone. Get the right people and managers on the bus in the right seats doing the right things. Then get the wrong people off the bus. Intentional organizational re-planning is necessary when full trust breakdown has happened. Some people can’t let things go, won’t trust new leaders with fresh momentum, or continue to obsess on marginal special interest goals that are no longer a priority. It’s not a popular thing to say, but the most motivated people can become quickly demotivated when management tolerates these unproductive behaviors. You have to also include removing the folks that can’t evolve as part of your motivational strategy.
Derek:
So we have:
- Proper recruiting and aligning on a clear deal/expectations at the front door.
- Focus on trust and confidence building across all management layers (Say it, do it, talk and tell success stories). Some of the ChatGPT suggestions may help guide managers who are still honing their craft.
- And don’t be afraid to actively exit those who don’t want to be on the bus or won’t get into the right seats doing the right things. It’s not your first choice, but don’t be afraid to do so.
Anything else to add?
Jennifer:
We can’t ignore the value of pay and rewards as a proper hygiene practice vs emergency response. This is a trust thing too. You just can’t get into the habit of saving people who have resigned with last minute bonuses and creating an environment where you have to quit to get recognized. Avoid ‘the squeaky wheel gets the grease’ trap.
Derek:
That’s a whole master class. Retention bonuses and stay bonuses alone are not a solution without the corresponding system wide reset on performance expectations. As with all complicated problems, a highly motivated team is the by-product of a well designed and executed management system.
Jennifer:
And that rounds out our additional insights:
- Pay and rewards are best set up as a proactive and fair system that people understand and can achieve.
- There are no simple listicles here. The key to success is an intentional high performing and motivational life-cycle system based on predictable/repeatable and trustworthy inputs and outputs. People need to understand how to be successful in this system. And if we take the ‘Theory Y’ approach, people will be motivated to achieve their highest potential if the system is well designed and consistently executed.
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As a husband and wife CHRO and organizational effectiveness consulting duo, we’ve helped 70+ private and public companies solve for scaling, efficiency, productivity and performance.
Jennifer is a seasoned HR executive and consultant. She has been a part of the technology start-up scene for close to 20-years and has led many of her organizations through some of their highest growth and infrastructure scaling needs. Jennifer is currently the Chief People Officer at Verana Health. Prior to joining Verana, Jennifer was the Chief People Officer for Terminal. Before that she ran her own consulting firm where she worked with companies such as Virgin Galactic, Flexport, Grammarly, Ampush & Udemy.
Jennifer has her Masters from University of Edinburgh, Scotland and her BA from Santa Clara University.
Derek is a multi-industry 20+ year high growth HR executive with extensive talent, consulting and HR Tech product advisory experience. With multiple IPO’s, M&A’s, hyper growth scaling and top employer awards across diverse industries, Derek continues to lead and embrace excellence within talent dependent organizations. Derek holds a BA is Psychology from L’Université d’Ottawa, a Graduate Diploma in Human Resources from Humber College and an MBA from Athabasca University