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customer discovery

Customer Discovery: Job One for A Successful Startup

Customer Discovery: Job-One for a Successful Startup

 

customer discovery

There are two paths to a startup. The first is to get an idea, develop a product, produce a product and then try to sell it.  The second is to get an idea, test the market appetite, create a prototype, test the market reaction, revise, and test until you are ready to produce.

I probably don’t need to tell you that the second path is typically more successful. The better you understand your customer, their needs, and their appetite for your product, the more likely you will be to build a product people will buy. This is the path of customer discovery.

If the second path is typically more successful, why do founders choose the first path so often?  There are several reasons. One reason is that founders assume that because they saw a need for the solution, others will buy it.  It’s the “if you build it, they will come” model.  Unfortunately, just because you want it, or think it is a good business idea, doesn’t mean that other people will spend money on it.

 

Product-Market Fit

Before you get too far along your startup journey, I encourage you to think about what we call product-market fit. Product-market fit is when there is a need and an appetite for a solution to a problem. It also means that your solution fills the need and is priced so that people will buy it. Solving a problem isn’t enough. You have to make sure there is a product-market fit.  We do that through customer discovery.

The customer discovery process starts by understanding who has the problem you are trying to solve, how important it is, and how much they are willing to spend to solve it. If you get an answer that indicates the problem is troublesome enough that they are willing to invest to solve it, you can test your solution model with the potential customer.

You begin this customer discovery process by defining the target market you believe will want your product, developing a series of questions to understand the customer’s interest, analyzing the data, and then revising and retesting if necessary. If you believe there is more than one target market for your product, then you may need to run this customer discovery process more than one time.

 

4 Part Customer Discovery Process:

  • Define a Target Market
  • Customer Validation: Understanding the:
  • Problem
  • Urgency
  • Appetite (Budget)
  • Testing your solution
  • Analyzing the Data
  • Revision & Retesting

 

Define the Target Market

If you have an idea for a product, the next step is to think about who might use it.  Don’t make the mistake of thinking “anyone” or “everyone” can use it.  While that may be true, it is more helpful to think about who is most likely to have the problem you are solving and be willing to invest resources into solving it.  Who do you think will be easiest to sell this to?  Then, stop and think if there are other groups that might also be able to use it.  Make a list of the groups of buyers. Many founders would be surprised how often companies have changed their target market when they realize that a different buyer is willing to pay more or buy it more often.

Depending on what you sell, your target customers could be moms of teenagers, accountants, or quality control specialists in labs. For example, if you’re a founder selling testing equipment, you may think that the equipment would most often be used by labs in water treatment facilities. You might discover that other labs test for similar things that could use the same equipment. Those other types of labs might be another target market.

If you are selling business-to-business (B2B), you might want to consider all the people who might be involved in buying or using the product you are selling. You may want to interview more than one type of buyer during your customer discovery.

 

Customer Validation

Customer Validation is the process of studying the potential buyer.  There are many ways to do this. You can set up a study and have people participate, you can send out a survey, or you can do interviews.  There are probably other ways to do this as well.  With a new product, especially for a new founder, doing interviews is a great starting place because people will tell you things you didn’t think to ask.

Before you interview or survey potential customers, develop your customer discovery questions. Here is a link to some sample questions on customer discovery.  It is important to think through the questions and test them on people before you start your interviews. You want to ensure you are asking what you mean to ask and that the questions are easy to understand and answer. You also want to ensure you are not leading them to answer in a specific way. You want honest answers.

Start by understanding the problem. (I use ‘problem’, but it could be something they want to achieve or avoid). You are assuming that people have a certain problem. First, you need to confirm that they have that problem.  Next, you will want to understand how that impacts them.  How much of a problem is it? Many problems don’t seem worth fixing. Other problems create other problems when you fix them.  You need to understand all of this. The problem has to be bothersome enough that they are willing to suffer through the solution.

Next, understand how urgent a solution is. Is this priority 1 or 56?  Do other things need to get solved before this, or in order to solve this?  What is the timeline around those things? If I want a new carpet but don’t want to get it until I fix the leak in the roof and the water damage on the ceiling, the new carpet may have to wait a few weeks or months. Timing is everything. 

Once you understand the timing, ask how much they will pay. Remember that the price of your product may only be part of the cost for them. If I buy makeup, I may also have to buy brushes. If I buy a new car, I must also get new insurance and register the car.  So you need to understand how much they will pay for your solution plus how much else they are willing to invest.

Finally, test your solution with them. You may want to bring a prototype for them to test. Do they like your solution?  What do they like or not like about your solution? Does seeing your solution change their urgency or how much they are willing to pay? 

Be as consistent as you can in asking the questions. It will be hard to analyze the data if you don’t follow the same process every time.  Give yourself a place to track answers not specifically asked in the questionnaire.

 

Analyze the Data

Compiling and understanding the data of your customer discovery is important.  You can get a feel for what people say, but formally analyzing it will give you better information.  If you do interviews, you can still put the answers into a program like Survey Monkey so they can analyze the data for you. Sometimes once you get the answers, you will begin to see trends. You might notice if people answered one question a certain way, they were more likely to answer a second question a specific way. You can see many trends in the data if you look for them. 

 

Revision and Retesting

The whole point of this customer discovery process is to learn. If you are lucky, you will get through this survey, and everyone will say they love the idea and the product and they are willing to pay what you want them to pay. More likely, as you do these interviews, surveys, or tests, you will learn things that will make you rethink your product or solution. You can do a handful of customer discovery surveys and make urgent changes before you go on. Or you may get through the whole survey process and analyze the data before deciding what changes to make.  However you do it, the vital thing to remember is that you are doing this to learn how to produce a product people will pay for. Remember, until people buy your product for a profitable price, you have a hobby, not a business. Your job is to develop a successful business. That means you need a product that solves a problem that people want to solve badly enough to pay for.

Product development tends to be an iterative process. In other words, you get an idea, you research the fit, make revisions, test again and keep revising and testing until you get it right.  

 

How to Find Your Test Sample

Decide how many people you want to interview before you start. It is essential to have a big enough sample size to analyze. Talking to ten people, for example, isn’t enough to make a good business decision. I recommend talking to at least 100 people if you can swing it. You might want to do ten as phase one, then revise before you do the rest.

If possible, start with people you know well. That will give you a comfortable environment to test your survey before you try it on strangers. 

Next, go to what we call 2nd level connections. Those are friends of friends or connections of connections on LinkedIn.  Ask for introductions from people you know. If you have been introduced, people are much more likely to agree to the interview. Finally, you must reach out to strangers if you run out of people you know.  You could use LinkedIn for this or make cold calls. Let them know you are developing a product and would like to interview them to get their feedback. Let them know how long the interview will take. If you want to, you can offer a Starbucks gift card or something like that as a thank you.

 

Proceed, Pivot or Punt

You must decide at several points along the way if you will “proceed, pivot, or punt.”   You may make minor changes as you research, but keep moving forward with your business as planned. You may decide to pivot, meaning you will make significant changes in your product or target market. Finally, you may discover the company isn’t going to work. Maybe people don’t need to fix the problem, or there are better solutions out there, or perhaps people won’t pay enough to make the business profitable. Whatever the reason, sometimes deciding to give up is the right thing.

At various points in your startup journey, the decision to ‘proceed, pivot, or punt’ becomes crucial. Seeking advice and insights from experienced mentors, such as those affiliated with StartupNV, can offer a fresh perspective and guide you in making informed choices for the future of your business.

Even once you have a product on the market, you will likely update, upgrade or change it over time.  Some products, like Coca-Cola, always stay the same, while others, like iPhones, change yearly. 

 

Fastest Path to the Finish-line

For many founders, preparing the product for sale seems like the most direct path to success. It may be direct, but there is a huge risk of getting to the finish line without a buyer. Potential customers can be fickle and hard to understand, so customer discovery may seem like taking the long way around. There may be more twists and turns in the process, but the end result should be a product ready for a market that is willing to pay.  

By Liz Heiman, CEO at Regarding Sales and StartupNV Mentor

About the Author

Liz has been helping companies with enterprise (B2B complex sales) since 1998. She started her career at Miller Heiman training companies like HP, Coca-Cola, NCR and Johnson Controls. Now she works with startups and companies in transition to build sales operating systems to support sales and growth goals. Liz will work with any company who has a B2B complex sales, but is focused on manufacturing, med tech and other tech.

 

 

Customer Discovery Questions List by StartUpNV

 

  1. Have you experienced this situation?
  2. Is it a problem for you?
  3. Where and when do you experience this problem?
  4. How are you currently dealing with the situation?
  5.  How often do you experience the problem?
  6. How interested are you in an easier solution, on a scale of 1 to 10?
  7. How many others that you know experience the problem?
  8. How long should you have to wait for the solution to work?https://startupnv.org/customer-discovery-job-one-for-a-successful-startup/
  9. How much time are you willing to invest in learning the solution?
  10. Are you willing to pay for a better solution?
  11. How much are you willing to pay?
  12. If it is a one time solution, how often are you willing to pay for it?
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Startups Can Adapt to Market Changes

Startups Can Adapt to Market Changes: How to Evaluate Product-Market Fit and Pivot as Needed

Most entrepreneurs believe they have the next great idea, but they haven’t done the prep work of evaluating the market for viability. Whether it’s a pet rock, Pinterest, or a cookie cup, the saying “There’s a market for everything” does have a lot of truth to it. But to know for sure that there’s a market for your idea, one must have sales and learn the meaning of  “product-market fit.”

Without product market fit, a startup may spend years in a struggle to gain traction. Product-market fit is shown by quick revenue growth, and is very enticing to investors.

Market Fit Questions To Ask First

“Product-market fit” sounds lofty, right? It refers to whether a business creates a good or service that meets consumer needs, is relevant, is priced well for the target audience, and has intrinsic value that can’t be duplicated by competitors. For brevity, we’ll use the term widget to refer to both products and services. 

First, understand that product-market fit doesn’t mean that only one business can successfully sell a widget within a specific category. But it does mean that this widget outshines the competition in that niche. The first in a series of important product market fit stages is to ask your customers questions to see if your widget is worth pursuing with a startup.

Does the widget:

  • Address a meaningful customer need?
  • Solve the need in a new way?
  • Have a reasonable price that customers will pay?
  • Does the price being paid allow the company to make a profit?
  • What other features would the customer like to see?
  • Create a positive user experience (UX)
  • Have a clearly-defined feature set

Before you try to sell or market to consumers, make sure that the product-market fit is properly vetted. You may spend several months researching the consumer landscape and the competition before the widget is ready to launch. Ask at least 100 unknown people to answer your discovery questions.

Identify the Target Market

Before you try to sell or market to consumers, make sure that the product-market fit is properly vetted. You may spend several months researching the consumer landscape and the competition before the widget is ready to launch.

Identify The Target Market

Don’t even think about launching a startup if the target market is not present. Let’s use the example of a residential cleaning service in Nevada. Think about who is most likely to hire house cleaners. This could be owners of high-end homes but may also be busy middle-class professionals who are short on time. 

They can be renters, homeowners, any gender, any race, and any age. The key indicator is that they have enough discretionary income to afford professional house cleaning. This is the start of learning about the market, so go to a busy place and ask people if they will help you by answering some questions. Try to craft the questions without leading the respondent to a yes or no answer. The idea is to really engage with potential customers to learn how they deal with cleaning the house at the present time and what issues they have. One of the questions should be “Would you pay for someone to clean your house if they were efficient and you knew they were not thieves?” If someone answers “Yes”, the next question is “What would you pay for this service?” followed by “Do you pay for a service now?” and “How much do you pay?” and finally “In a perfect world, what would you change about your present service that would make it worth paying more for?” The answers to these questions enable the crafting of a good value proposition. If the answers do not prove the need for the service and the willingness of customers to pay, the entrepreneur should consider pursuing their next great idea.

Value Proposition vs. Pricing

Determining where your offering sits in regard to value and the rest of the market is one of the more important tasks to be done in anticipating product market fit. The Value proposition explains to your target market members how your widget is the best option available and why a consumer should pick yours over the competition’s widget. This can be an intrinsic value that is intangible. The intrinsic value of the cleaning service is that it frees up a customer’s valuable time to pursue other tasks, while not taking too much time to complete.

The customer’s newly found free time is a direct understandable benefit, while the cleaning being done quickly ensures that the customer’s life is interrupted only briefly. Determining pricing can be done with the aforementioned customer validation questions. If the choice is to target only high-end households, a higher fee may make sense because the time that goes with their higher salary is worth more. Conversely, someone with a smaller living space or with a lower income might balk at a premium price tag. The higher-end households represent higher earnings, but you might have fewer customers. Conversely, there are more middle class customers, so they represent a larger market potential—even though the per-booking fee is lower. Determining which is the ideal customer will dictate which value proposition is pursued first.

A Clearly-Defined Feature Set

This piggybacks off of the value proposition. Your feature set should reinforce what people will receive in exchange for hiring your cleaning service. This would be a clear outline of what consumers will be paying for. What tasks are included in your bookings? Are there multiple tiers for bookings, and if so what are the minimum tasks that you provide in the lowest tier?

Feature sets can also refer to perks. Maybe you decide to throw in a free deep cleaning for every fifth booking. Or, you offer a half-price cleaning service on select days or an alternative rewards program.

A Positive User Experience

This feature is critical once you’ve launched your widget. Don’t expect consumers to spend their hard-earned money on a subpar experience. You might fool a customer once, but if your staff steals valuables, destroys items around the home, or does a half-hearted cleaning job, don’t expect repeat bookings. In the early days, find an unscalable extra task that will delight your customer, such as leaving a fresh flower after the cleaning.

Seek Feedback

As a business, you can preemptively research only for so long before you have to go ahead and launch. At some point, you need to discover the fruits of your labor. Another way to determine product-market fit is to gather feedback from your consumers or focus groups. Repeat complaints on specific aspects are signs that you need to make adjustments to improve your product-market fit.

Be Prepared to Pivot

“Pivot” isn’t a dirty word in the startup world. Sometimes it’s necessary to help the business thrive when it would otherwise fail. When shortcomings are discovered that stall or negatively affect sales, the best thing to do is talk to customers (again) and implement changes that prevail among the customer’s feedback.

Don’t allow ego to prevent making adjustments that could help create a winning business model. As a startup, it is hard to determine when the startup has achieved product-market fit. Hallmarks of product market fit are having so many referrals that it is hard to keep up with production or orders. When sales are coming in from word of mouth, sales are growing exponentially, and all the employees are scrambling, that’s a good indication of product market fit. But don’t stop there, keep talking to customers to keep them delighted. Remember, understanding product market fit and positioning the company appropriately is only the beginning.

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Sustainable Startup Strategies and Best Practices

Sustainable Startup Strategies and Best Practices

The research is in: Startups struggle to enact their sustainability goals.

This is a curious disconnect from what we might expect, as more startups than ever are committed to environmental sustainability as a core value. Sustainability used to be one of those “nice to have” values. Today, it’s a necessity since consumers increasingly favor brands that follow through on their sustainability promises.

Sustainability has emerged as a critical value driver, so how can entrepreneurs adjust their startup strategies to make this goal an institutional value?

Embrace Sustainable Growth Strategies from the Outset

We’ve seen a proliferation of companies adopt environmental, social, and governance (ESG) measures in recent years. This is buoyed by consumer demand and new technologies that give businesses a leg up to hit their sustainability targets. However, sustainability isn’t an overnight process. Startups need to enter the game prepared for the long-haul and focus early on key levers that set the business up for green, sustainable growth.

Focus on areas that balance sustainability initiatives alongside startup growth: strategy, resource management, and environmental education. The best tactics for any startup will depend on the business in question, but this list offers an effective starting point for sustainability planning.

Processes & Strategy

  • First, create an ESG roadmap that outlines key goals and milestones.
  • Prioritize partnerships with suppliers who follow sustainable practices and source materials responsibly.
  • Perform financial reviews and cost-benefit analyses on green solutions to understand the economic implications.

Green Product Design

  • Design products with a focus on environmental impact and use eco-friendly materials and manufacturing processes.
  • Consider the entire product life cycle as you build. This includes disposal and recycling.

Circular Economy Practices

  • Embrace a circular economy model: Focus on “reduce, reuse, and recycle” as resources are used.
  • Explore take-back programs for products or materials to ensure responsible disposal.

Resource Management

Energy Efficiency

  • Implement energy-efficient technologies and practices within office spaces and production processes.
  • As you grow, consider renewable energy sources such as solar or wind to power operations.

Waste Reduction

  • Establish comprehensive waste management strategies to minimize waste generation.
  • Promote recycling programs and encourage the use of recycled materials in product design.

Water Conservation

  • Implement water-saving measures in daily operations.
  • Consider sustainable water sources and usage in manufacturing.

Environmental Education

  • Educate employees and stakeholders about the importance of environmental sustainability.
  • Foster a culture of eco-consciousness within the startup from day one.
  • Obtain relevant environmental certifications to showcase commitment to sustainable practices.
  • Adhere to recognized environmental standards in the industry.

Note That Concessions Are Inevitable

Sustainable business practices tend to produce higher costs, and startups need to pick their battles when they choose which ones to embrace. Be sure to scrutinize every aspect of your product or service and look for opportunities to improve. 

Things to consider are to prioritize eco-friendly vendors, lower energy consumption through better server management, or invest in more energy-efficient hardware. Create a short list and allocate resources to align with your ESG roadmap. From there, establish key performance indicators (KPIs) for environmental sustainability to track your progress.

Make Sustainability a Core Part of Startup Growth

Startups can take a step back, breathe, and devote appropriate time to research—particularly on sustainability goals. A comprehensive business analysis in this manner is crucial to identify areas where improvements can fit into different stages of startup growth.

A final word: Remember that sustainability is a moving target, and the definitions change. “Best practice” today may be supplanted by new technology next year. Sustainability-minded startup founders should keep an ear to the ground on how sustainability initiatives evolve. One never knows when a new technology, service provider, or strategy may revolutionize the way startups run their business.

Visit StartupNV to stay up to date with the latest from the Nevada startup community.

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Holiday Marketing Strategies for Startups: Stand Out in the Festive Season

Holiday Marketing Strategies for Startups: Stand Out in the Festive Season

Nevada startups, especially in the tech sector, can take advantage of the upcoming holiday season. Showcase your innovation and deepen customer connections, but do be savvy if you want to stand out in a crowded market.

Understand the Holiday Market Dynamics

The holiday season brings a surge in consumer spending and a sharpened competitive business environment. Everyone wants to focus their advertising to increase sales, but not all businesses come out on top when the snow settles.

Retail sales during this period see a significant boost and create a ripe market for startups. Understanding these dynamics is crucial for startups, particularly in sectors like technology, where traditional holiday marketing might not seem like an obvious fit.

Here are a few holiday market dynamics worth considering:

  • Increased spending – According to PwC’s 2023 Holiday Outlook, consumers are expected to increase their spending by 7% this year, with an average of $1,530 going to gifts, travel, and entertainment. Travel-related spending is expected to increase year-over-year, and almost 40% of consumers plan to spend more than they did last year​.

  • Spending on holiday gifts – The Conference Board Holiday Spending Survey reveals that in 2023, U.S. consumers intend to spend an average of $985 on holiday-related items. While this is about $20 less than reported in 2022, the amount spent specifically on holiday gifts in 2023 is anticipated to rise almost 7% since last year.

  • Surpassing pre-pandemic levels – Deloitte’s analysis indicates that holiday shopping is likely to surpass pre-pandemic levels for the first time. Consumers surveyed plan to spend an average of 14% more this year. Pair this with the fact that nearly all consumers surveyed (95%) plan to participate in the holiday season, and this suggests increased holiday spending​.

When you align your unique offerings with the festive mood, take advantage of holiday trends that indicate an uptick in spending. With this knowledge of the dynamics of the season, your startup can carve out a niche, even in a crowded marketplace.

Creative Holiday Marketing Ideas for Startups

Creative Holiday Marketing Ideas for Startups

Innovative marketing can set startups apart. 

Fortunately, experts understand that startup marketing needs a little more finesse. To stand out, startups should adopt creative, impactful marketing strategies.

Here are some advanced startup marketing ideas:

  • Interactive advent calendars – Create a digital advent calendar on your website or as a unique social media marketing strategy. Reveal daily deals, product reveals, or valuable content to keep users engaged throughout the month.

  • Holiday-themed webinars and workshops – Host online events that offer value to your audience, like “Tech Gift Guides” or “Holiday Tech Tips” that cater to the interests of your audience while they subtly promote your products.

  • Virtual reality experiences – For tech startups, a VR experience themed around the holidays can showcase your product’s capabilities and provide an immersive and memorable interaction with your brand.

  • User-generated content campaigns – Encourage customers to share their holiday experiences with your product. Offer incentives for the best social media posts. This engages your existing customer base and acts as authentic promotion.

  • Augmented reality for shopping – Implement AR features into your app or website to allow customers to visualize your products in a holiday setting.

  • Exclusive holiday partnerships – Partner with non-competing businesses to offer exclusive holiday packages or bundles. For tech startups, this could mean you partner with lifestyle brands to create a “holiday survival kit” that includes tech gadgets.

  • Social responsibility initiatives – Align your brand with a social cause. You could donate a portion of holiday sales to a charity or organize a community event, which would show your company’s commitment to social responsibility.

Consumers can sniff out a brand that’s trying to be deceptive, especially with holiday marketing. No matter what you do during the holiday season, be authentic.

Authenticity and Ethical Marketing

Maintain authenticity in holiday marketing campaigns. This is crucial to build long-term customer trust and loyalty, and it’s especially important for startups because a solid, trustworthy brand identity is important to establish early on.

Harvard Business Review provides a few good questions that will help gauge and boost customer trust. It’s important to avoid over-promising or misleading tactics and focus instead on genuine, value-driven communication.

Share stories of real customers, the behind-the-scenes of your business, or how your products are made. These can create a more authentic connection during the holidays.

Make Your Startup Stand Out this Holiday Season

The holiday season is the perfect opportunity for startups around Nevada to showcase their products and services. We recommend you focus on authenticity and innovative marketing strategies. And be sure to leverage your digital platforms in inspired ways to stand out this year.  

Need help bridging the gap between innovation and tradition? Contact the startup professionals at StartUpNV for expert advice and an edge over the competition.

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Prepare for a Successful Startup Exit: The Role of Startup Accelerators

Prepare for a Successful Startup Exit: The Role of Startup Accelerators

When startup founders embark on their entrepreneurial journey, they often dream of a successful exit that provides substantial financial rewards and validates their hard work. Exits hold a special significance for startup founders—a fervent goal at the end of the startup roller coaster that challenges many. When is the right time to exit? Should I aim for the stars and wait for an outsized deal, or should I take the first realistic offer that comes along?

Particularly for the vibrant startup ecosystems of Las Vegas and Nevada as a whole, it’s crucial that founders understand the path toward a well-earned exit. Here, we explore some considerations that affect an exit while we showcase a few ways that local communities, such as our team here at StartUpNV, can be valuable partners in this endeavor.

Assess the Startup Ecosystem for Exit Decisions

Crossroads between development and strategy; road sign

Exit strategies are unique and rely on a founder’s ability to assess his/her own circumstances.  Las Vegas, known for its thriving entertainment industry, is also home to a burgeoning startup ecosystem. Ranked number 1 as the top tech city in the U.S. for early stage startups and boasting 622 startups founded since 2018, we’re thrilled to see Las Vegas be recognized as a hotbed of innovation. We’ll be shouting out our local community as we discuss how founders can navigate their environments and prepare for a successful exit.

1. Understand Venture Capital

Knowledge about venture capital is crucial to prepare for a successful exit. Venture capital provides startups with the financial resources needed to grow rapidly, scale, and meet key exit milestones. Venture capital accelerates a startup’s development, and it enhances its valuation to make it more appealing to potential acquirers or investors. It is important to understand how a term sheet can affect the current deal and future deals. If the terms are carefully evaluated, the current deal can affect the likelihood of investors coming into later rounds. 

To raise venture capital, the founder must build relationships with investors and firms. This can prove invaluable during exit negotiations because it facilitates connections with strategic partners. Startup accelerator programs can be the ideal way to forge these connections, overcome obstacles, and prepare for a successful exit.

2. Product Market Fit Questions and Stages

Proving product-market fit is a pivotal achievement for any founder interested in a triumphant exit. For startup founders with exits in mind, the founder must pose the right product market fit questions and progress through the various stages of product market fit. The founder must find the sweet spot where the product or service becomes an essential need of its target market. Rapidly increasing sales will show product-market fit. This is essential. A lack of market need is one of the top reasons for startup failure, according to research by CB Insights. Startup incubators and accelerators are treasure troves of guidance in this regard because they offer insight into and substantiate market fit well before it’s time to exit.

3. Business Valuation

Accurate business valuation is crucial to achieve a successful exit. This process serves as the foundation that establishes the worth of a startup and can have a huge impact on negotiations. Business valuation resources provide a substantial advantage here because well-documented valuation can validate the startup’s worth and solidify its position during exit discussions. This is particularly true when the founder faces unpredictable market forces that affect valuation.

Business valuation resources offer valuable insights for strategic planning. Startups that understand their current value and growth potential can set realistic exit goals and make informed decisions about the timing and method of the exit. This knowledge helps founders navigate the complexities of exit strategies and increases their chances of a successful outcome.

Let a Startup Incubator Show You the Way

Accelerators and Incubators like StartUpNV play an important role in preparing startups for successful exits. Our resources, mentorship, and guidance give founders the support—and confidence—they may need to pull the trigger on an exit opportunity. Whether you’re starting a business here in Nevada or looking to scale your existing startup, we offer the following benefits:

  • Mentorship: Seasoned startup founders and angel groups provide valuable insights and help startups refine their strategies to make informed decisions
  • Networking: Accelerators foster connections with local investors and provide opportunities to secure venture capital
  • Education: Specialized programs, such as our Entrepreneur Bootcamp, equip founders with the knowledge and skills to navigate the investor landscape.
  • Legal and Financial Guidance: Incubators may have connections with professionals who offer startup legal advice and financial guidance to ensure compliance and stability.

Preparation for a successful exit in the startup world is a multifaceted journey, and we believe that Las Vegas and Nevada offer an ideal ecosystem for entrepreneurs. Collaboration with startup accelerators can help you achieve a successful exit, whether you seeking long term advice or are just beginning a new enterprise.  

Contact us to learn more about StartUpNV’s programming and our mission of bringing your vision to life!

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Building an Angel Network within Incubator and Accelerator Communities

How to Build an Angel Network With Our Incubator Community

Nevadans will be the first to tell you that our state’s startup scene is experiencing an unprecedented surge of energy. With no state income tax and significantly lower barriers to entry compared to most regions in the U.S., Nevada has become a hotspot for investment. But the benefits of investing in Nevada aren’t just about tax perks. The Nevada community and StartUpNV are ideal locales to build valuable connections—and bridge an existing gap between investors and the startups they support.

Bridging the Gap with StartUpNV

business-people-jump-pass-cliff-gap-with-bulb-bridge

As Nevada’s only statewide startup incubator and accelerator, we’ve noticed a unique challenge: a perceived gap between angel investors and startups. Angels may claim there are no worthwhile deals to be found; entrepreneurs may lament the scarcity of investors willing to write checks. These, however, are misconceptions.

StartUpNV is here to shine a light on these issues. We organize startups into a dynamic marketplace where the most promising ventures rise to the top. We make these opportunities available to forward-thinking angels who possess the foresight and strategy to identify and back the winners. We do this through a variety of programming, but in this article, we focus on one tactic in particular: how to build an angel network.

Build Your Network with a Startup Incubator

Angel groups provide a structured framework for high-net-worth individuals or accredited investors to discover, evaluate, and fund promising entrepreneurial ventures. Maybe we’re biased, but we recommend that all founders tap these angel networks.. It’s one of the best tactics to boost startup success, both for seasoned founders and first-timers.

These networks provide a sounding board where minds come together and evaluate opportunities, review product/market fit, and share business resources. If you team up with the right startup accelerator community, such as StartUpNV, you can unlock unique opportunities that startups won’t find anywhere else.

Improve Diversification

Angel investors and entrepreneurs can diversify their portfolios when they participate in investments offered through accelerator partnerships. For example, consider FundNV, a for-profit pre-seed venture capital fund for StartUpNV accelerator companies.

FundNV invests $50,000 per company through a convertible note or a SAFE, both of which offer founder-friendly terms.. This type of diversification minimizes individual risk and increases investment success.

Partners in Due Diligence

Angel networks can foster rigorous due diligence processes and evaluate investment opportunities, especially when an investor has particular goals in mind.

For example, check out the 1864 Fund, a $10M seed-stage fund affiliated with StartUpNV’s programming. This fund provides a verified way for investors to support talent outside of more conventional enclaves because it focuses on opportunities in the American interior. We call this a “gold zone” where deals are priced low and returns have great potential. We aim to connect investors with these types of opportunities through a collaborative approach that connects the right investor to the right deal at the right moment.

Learn From Those Who Came Before

A recurring theme among accelerator programs is that members can get more done when they harness collective knowledge. Some accelerator programs are designed to help members do just that. Our AngelNV investor education program is a great example. 

Here, investors have the unique opportunity to learn from seasoned startup investors within a secure group environment, perfect for those new to startup investing. AngelNV brings together a mix of first-time and seasoned angels to invest collectively, and this creates an ideal space for knowledge exchange.

Attendees benefit from a conference format that goes beyond theory; it provides hands-on engagement with startups seeking investment. This approach enables individuals to kick start their journey as they build a diverse portfolio of startup investments.

Boost Deal Flow and Negotiating Power

Angel networks can facilitate strong connections within  a region’s startup ecosystem. Members benefit from a broader range of investment opportunities and the potential to pool financial resources, which supports a collective approach that yields better results. 

As an added effect, these networks can leverage more substantial negotiating power when they deal with investment candidates. This can lead to more favorable terms for the network’s investors. These are the types of insights and benefits we strive to bring to all members of our program, and we always strive to improve our ability to connect.

Whether you’re an investor, a founder, or a tech enthusiast, StartUpNV is here to help. From understanding different types of venture capital strategies to learning how to calculate pre- money valuation, our programs will give you an edge to navigate the investment landscape.

Discover the multitude of investment opportunities available through our startup incubator and let’s make Nevada’s ecosystem flourish.

Our AngelNV 4 Investor track is coming January 23rd. Sign up now!

Valuation Pitfalls: Common Mistakes Made by Nevada Startup Founders

Avoid Valuation Pitfalls: Common Mistakes Made by Nevada Startup Founders

With the 2021-22 valuation bubble in the rearview mirror, founders must calculate a startup valuation that aligns with investor goals for return on their portfolio. While Nevada has recently become a hotspot for aspiring entrepreneurs, we must keep this focus in mind. In the rush to avoid “too much” dilution, some founders miss the forest for the trees and elevate valuation above what the market can justify. While valuation is an important metric in the startup journey, it’s just one part of a multifaceted process. Founders should do the market research and calculate a startup valuation that makes “market sense” to avoid being shut down by investors at the jump.

 We at StartUpNV utilize our experience and specialized valuation tools to help our partners navigate the entrepreneurial landscape—from ideation to valuation. We’re here to help you avoid valuation pitfalls so you can present a well-balanced investment offering where investors, founders, and all stakeholders can win.

Valuation and Startup Success Demystified

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Startups in the Nevada area thrive, thanks to the state’s robust support structures and a growing pool of entrepreneurial talent. Securing a good valuation is a win, but entrepreneurs must understand that it’s just one piece of the larger puzzle.

 A deeper dive reveals that founders should not focus only on the shiny allure of a high valuation in the early rounds, but should give due weight to the intricate details that underline a startup’s journey.

The Myth of Valuation Supremacy

Many startup founders see their company’s valuation as a primary marker of success. This obsession with numbers can overshadow the foundational elements of building a sustainable business, which is one of the reasons 1 in 5 startups fail in the first year (National Business Capital).

Experienced investors see beyond the dollar signs and look for evidence of a startup’s ability to thrive in a competitive market. In Nevada, founders should approach valuation with both an analytical mindset and a visionary perspective. They must blend the art of storytelling with the science of financial forecasting to craft a compelling narrative that is reinforced by robust data and reliable metrics in context with their market.

Essential Pillars of Startup Success

Several pillars form a foundation of enduring startup success. These pillars are equally important even if valuation captures the spotlight. The following considerations will drive your startup’s growth and set the stage for sustainable scalability and impactful solutions:

  1. Build something people want – According to the Startup Genome Report, 42% of startups fail because they tackle products with no market need. It’s crucial that you invest time in market research and get genuine feedback to make sure you’re bringing value to the market—long before you seek valuation.

  2. Create a go-to-market business model – Paul Graham, the co-founder of Y Combinator, discusses the importance of market fit. But equally important is how you position your product in that market. Different models have different merits and challenges. There really is no one-size-fits-all business model, which is why you must tailor your strategy to your strengths, not just market demand.

  3. Cultivate competitive landscape awareness – According to research conducted by CB Insights, 20% of startups fail due to fierce competition. Understand your competition to differentiate your product from theirs and to identify market gaps.

  4. Assemble the right team – Analysis done by Failory shows that of the top 1,000 unicorn startups (those with valuations over $1 billion), 75% were founded with co-founders. A strong team helps overcome challenges and proves beneficial to overall success.
Valuation Pitfalls to Avoid

Navigating the intricacies of startup valuation is a nuanced endeavor. It might seem straightforward, but several common pitfalls can derail an otherwise promising venture.

Potential Pitfall 1: Setting Unrealistic Valuations

Overvaluation can lead to increased pressure, scrutiny, and potential down-rounds (which can dilute ownership and decrease morale). Conversely, undervaluation could cause you to give away more equity than necessary.

Potential Pitfall 2: Ignoring External Factors

External factors out of your control—from global economic downturns to sudden industry shifts—can drastically impact a startup’s valuation. Therefore, stay informed of broader industry trends and market conditions.

Potential Pitfall 2: Ignoring External Factors

While storytelling is a significant part of pitching, qualitative metrics without grounding valuation in quantifiable metrics (revenue streams, customer acquisition cost, gross margin, and more) can be perilous.

Ultimately, a realistic and informed approach to valuation appeals to investors, and it sets the stage for a startup’s sustainable growth. Founders cultivate credibility and trust when they anchor their valuation in tangible metrics, understand external factors, and set achievable expectation

Embrace the Full Entrepreneurial Spectrum

As mentioned above, entrepreneurship goes far beyond numbers. Post-valuation intricacies like navigating product pivots, scaling, and improving team dynamics are crucial.

A merger of passion, perseverance, and unwavering commitment to solve real-world problems propels startups from ideation to execution.

Embrace the full entrepreneurial spectrum:
  • Passion over profit – A successful entrepreneur often starts with a genuine passion for solving a problem rather than just the allure of profitability.

  • Adaptability – The startup landscape is evolving. The ability to pivot and adapt can be a game-changer in the long run.

  • Resilience – Every founder faces setbacks. It’s the resilience to bounce back that can set apart successful entrepreneurs from the rest.

  • Continuous learning – Whether you seek knowledge about the latest technology, market trends, or consumer behavior, successful entrepreneurs always learn and evolve.

Remember that for true success, you must create lasting value, nurture meaningful relationships, and foster a culture of continuous learning and growth. Nevada startups continue to carve their niche on the global stage

Partner with StartUpNV to Maximize Your Potential

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The road to long-term startup success demands a more holistic approach than sole focus on valuation. You must create value for both investors, customers, employees, and society at large.

StartUpNV offers a wide variety of beneficial services for startups, regardless of where you are in your journey. It’s why our partners continue to trust us for industry insights, investor strategies, and entrepreneurial support.

Contact StartUpNV experts today to discover how we can transform your business strategy to maximize your potential for success!

Nevada Advantage: First in the Nation State Law Creates a Large Investor Pool for Startups

The Nevada Advantage: First in the Nation State Law Creates a Large Investor Pool for Startups

Are you ready to take your startup to new heights?

Look no further than StartUpNV, the premier startup accelerator in Nevada. Your StartUpNV launchpad comes with a multitude of benefits that give entrepreneurs an edge. But before we get into that, let’s explore why Nevada itself is a great choice for both startups and investors who want to fund the next big idea.

The Nevada Certified Investor Law

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Nevada offers some unique benefits for those looking to invest in the state. Chief among them is the Nevada Certified Investor Law, groundbreaking legislation that opens a world of opportunities for startups and investors.

Here’s how it works:

Investors who meet W-2, Schedule C or 1099 income eligibility criteria qualify as Nevada Certified Investors (NCI). This allows them to access different types of investment vehicles and get in on the ground floor of Nevada-based opportunities. NCI provides a Nevada specific alternative to national Accredited Investor regulations on making and seeking investments and paves the way for greater access to capital and for Nevadans to propel innovation and growth in the Nevada startup ecosystem.

In essence, the Certified Investor Law supports a more investor-friendly landscape in Nevada, which, in turn, fuels a startup’s ability to attract funding and hit early-stage growth goals.

Also, Nevada’s tax code features zero state income tax on individuals, no corporate income tax, competitive property tax rates, and a whole lot more. This framework has been dubbed “the Nevada advantage” for businesses, and we’re eager to support your company as you leverage these opportunities for yourself.

Transform Your Operations with StartUpNV

Nevada is one of the best places in the nation to launch your endeavor, but how do StartUpNV’s accelerator programs contribute? Here’s a quick rundown.

1. Networking Opportunities

One of the key advantages of StartUpNV membership is direct access to our region’s vibrant startup community. Likely due to our investment and tax benefits, Nevada has developed a thriving ecosystem filled with innovative entrepreneurs and tech-based startups. StartUpNV connects you with this community via regular events and programs that give you countless opportunities to network and collaborate.

2. Expert Mentorship and Programming

At StartUpNV, we understand the challenges that young businesses face. From learning how to secure investments to navigating complex legal issues, there’s a lot to manage. That’s why a core part of StartUpNV is focused on education and mentorship. Check out our core programs to see what we can bring to your business:

  • AccelerateNV – a specialized startup accelerator program that invests an average of $240,000 per company – and helps cohort startups grow revenue to qualify for a larger seed investment.

  • Founder University – a free and dynamic platform that features regular speakers and subject matter experts to support entrepreneurial growth.

  • AngelNV Bootcamp – a free course that prepares founders to raise startup capital, and it supports angel investors in their assessment.

  • Incubate Vegas – a free program that supports first-time entrepreneurs and underserved founders in Clark County.

IncubateNV – a self-directed online platform that provides education, tools, and resources at the user’s own pace..

Our comprehensive business mentorship programs provide startups with the guidance they need. Our mentors refine your business strategy, develop more effective marketing campaigns, and provide support every step of the way.

3. Funding Opportunities

Start-up funding is often one of the biggest hurdles for startups. By choosing StartUpNV as your launchpad, you gain access to an array of funding opportunities tailored for early-stage businesses. Benefit from our extensive network of angel investors, venture capitalists, and other sources of capital.

Our programs help you identify funding options and assist with the preparation of compelling pitches that maximize your chances to secure investment. For example, our AccelerateNV program allows startups to pitch for a $100,000 investment award, with 50% provided by FundNV and 50% by State Small Business Credit Initiative (SSBCI) funding.

StartUpNV is your launchpad for success. It gives you access to a vibrant startup community where networking events abound, expert mentorship from seasoned professionals who will guide you toward achieving your goals, and valuable funding opportunities for early-stage businesses like yours.

Don’t miss out on the chance to accelerate your startup’s growth. 

Join the thriving startup ecosystem in Nevada with StartUpNV. Contact us to learn how we can help.



StartUp NV - Seed Funding Tips and Strategies for Nevada Startup Founders

Seed Funding: Tips and Strategies for Nevada Startup Founders

Seed Funding: Tips And Strategies For Nevada Startup Founders

Seed funding is often the jumping off point that brings an entrepreneurial startup from idea to realization. Nevada’s growing startup landscape offers both challenges and opportunities for businesses big and small,and reliable early-stage capital will help startups scale within crowded marketplaces when they need it most.

Organizations like StartUpNV provide support to founders who could use some seed money to get started.

Understand What Makes a Startup 'Venture Fundable'

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Venture capitalists (VCs) are on the lookout for more than just innovative ideas. They know that success is more likely measured by great execution by “A” level founders in a large market – on a solution that solves a large and growing “pain”, or problem.

According to the State of VC in 2023 (Forbes/TrueBridge Capital Partners), plummeting valuations have caused public market investors to deprioritize promises of future growth and emphasize focus on profitability. Modern-day startups must assess their pre-seed strategy to make sure they don’t head toward long-term failure.

What makes a startup venture fundable today?
  • Product/market fit: a clear demand in the market for a product or service
  • Large addressable market: vast potential for growth and profit
  • Competitive advantage: the differentiator(s) that make a company stand out from the competition  
  • Strong founding team: a team that can execute the vision and adapt to challenges, ideally with demonstrated relevant experience

Good ideas turn into great businesses through comprehensive research. This is why due diligence must precede the quest for seed funding.

  • Understand customer needs: Understand your target market and don’t just assume their needs. Direct feedback helps you refine your offerings
  • Evaluate competitors: Research into your potential competition will help you spot market gaps to position your startup uniquely

A venture-worthy idea is only half the battle. According to data collected in 2021 by CB Insights, 38% of startups fail because they can’t raise new capital, and 35% fail because there’s just no market, no need, for their product or service.

How to Build a Startup that Resonates with the Market

For a startup to succeed, it must align with a market opportunity. A startup must create relevant solutions for urgent, unmet market needs. Even that’s not always enough in today’s fast-paced, digital world.

Modern businesses (especially startups) must stay agile, anticipate trends, and continually reinvent their offerings to remain relevant. Harvard Business School recommends some strategies for staying relevant. One of these is to leapfrog the competition’s innovation: take over an industry or sub-industry with an exciting new service or product—and do it better than the competition does.

Market Need and Scalability are Essential

Show potential investors that you understand the market and the potential for business growth. This is critical! You must make sure your startup addresses a current market gap,that it’s sustainable, and primed for future expansion. This step must precede seed-money acquisition. 

Today, these elements are non-negotiable for startups looking for seed funding:
  • Addresses urgent market needs: A product that solves pressing challenges will always be in demand
  • Scalability: Can your business model handle growth both now and down the road? One year from now? Five years from now? Be sure it can before you seek significant investments
  • Stay updated: Continual improvements based on feedback and technological advancements keep your product or service relevant to a shifting market

Founders must remember that investors don’t merely back ideas. They invest in potential and foresight.

Preparation Before Pitching to Investors

Crafting a pitch that stands out is an art. One successful strategy is to combine data-driven insights with your startup’s passion-filled story. Couple this with unique, relevant market dynamics to give your pitch more local sticking power. Only then will you have a strong foundation for your pitch.

Things to consider as you craft your pitch for investors:
  • Narrate a compelling story: A well-told narrative showcases the value and potential of your startup, and it creates a memorable impression
  • Know your local (or global) landscape: Familiarize yourself with Nevada’s unique market dynamics. This will demonstrate a deep understanding of your target audience and existing competition
  • Customize your approach: Each investor is different. Make sure your pitch resonates with their specific interests rather than copy-and-paste your pitch from investor to investor 

Know Your Seed Funding Options

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There are several avenues in Nevada to secure seed funding. This great state hosts many events that offer startups both exposure and funding opportunities. Here are some options:

  • Venture capital: traditional firms looking to invest in high-growth startups
  • Angel investors: individuals who offer capital in exchange for equity or convertible debt
  • Crowdfunding: on-line platforms that let you present your idea to the public
  • Grants and competitions: research grant opportunities and attend local events in Nevada that offer startups both exposure and funding opportunities
  • Innovative financial tools: Convertible notes and Simple Agreements for Future Equity (SAFEs) provide flexibility in early-stage financing

Organizations like StartUpNV are invaluable in your Nevada startup journey. They offer resources like no-cost educational programs for founders, pitch events, and investor networks tailored to Nevada startups.

Final Tips on Securing Seed Funding

Build genuine, lasting relationships in the investment community. According to a 2017 LinkedIn global survey, while 79% of respondents thought professional networking was valuable to career progression, only 48% actually keep in touch with their network.

  • Relationships matter: Network, not just for funds, but to foster long-term investor relationships. This is very important!
  • Perseverance: Every rejection is a step closer to a “yes.” Refine and keep pitching
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Navigate the path to seed funding with research, preparation, and resilience. With the right strategies, and with support from platforms like StartUpNV, Nevada’s founders can secure the investment they need to propel their startups forward.